Guidelines > Tips on Using the System



FAQs - Frequently Asked Questions
 
  1. Where can I find my final report for TW2011, TW2012, TW2013
    This is a new grant management system. Thus only application from TourWest 2014 (TW2014) and beyond will be located in this system. Final reports for TourWest 2014 will be managed in this system.

    If you have past applications from TourWest 2011, 2012, 2013 (App id prefix TW2011, TW2012, TW2013) you will need to go to westaf.cgweb.org to complete your final reports.
    Final Reports for TourWest 2014 will be available here, log in and click on my forms to find your final report.

     
  2. Can more than one person be associated with an applicant's Primary Account?
    NO - TourWest has elected not to utilize the multiple contact function in GO. The original account creator should share their log in with other authorized members of the organization to access the grant. 
     
  3. I am a grant writer working for multiple organizations.  Do I have to register more than once?
    Yes.  You should ask the primary contact from the organization to register and share the log in with you.  It is assumed if the organization shared their information that the individual utilizing that log in authorized to edit, submit and create content for that organization.
     
  4. Can I use the same password for multiple User Accounts? Yes.
     
  5. Can I save my work and come back to it later?  
    Yes, clicking the Save or Save and Continue button at the bottom of the screen allows you to save the information and return to it at a later time. Remember, clicking the Previous or Next buttons do NOT save your work.
     
  6. Can I change my organization's primary account user?
    Yes; however, please consult GO customer support with any questions regarding this function.
     
  7. Can I print a copy of my application?
    Yes, clicking the Print Icon allows you to print a hard copy of your complete application, or individual pages. The Print Icon can be found by clicking My Forms, then My Grants. Look for the Print Icon on the table. We strongly recommend that you keep a hard copy of every application form(s) submitted to the TourWest for your records.
     
  8. What is the maximum space allowed for media files?
    GO allows you to upload up to 2 Video files, at a maximum of 200 MB each per file per application, up to  2 Audio Files at a maximum of 150 MBs each per file per application, and up to 10 documents at a maximum of 10 MB per file per file per application.  However, in combination, you cannot submit more than #500 mbs all together.  Please note that we only need 2 worksamples per application and 4 documents thus you should not go above this limit.

    Accepted files that may be uploaded in the Portfolio and/or Support Material section are: jpg, jpeg, gif, bmp, png, tif, 3gp, avi, flv, mov, mp4, mpg, rm, wmv, doc, docx, txt, xls, xlsx, ppt, pptx, pdf, aac, mid, midi, mp3, mpa, ra, wav, wma, eps. Below is an online resource that you can use to help convert video resolutions to meet minimum requirements:
    http://www.mediaconverter.org/

    Currently our minimum video requirements are:
    Resolution: 360x480
    Frames per second: 12
    File extensions: mp4, wmv, avi, rm, 3gp, flv, mov, mpg
     
  9. Can I submit hard copies of my support materials for my application package? NO
     
  10. Will GO allow me to include hyperlinks to support materials that may be found online? Not yet. Hyperlinks to websites, programs, videos, etc. will soon be supported on the GO system.
     
  11. Can I make changes to my Organizational Profile?
    Yes. We encourage you to periodically update your Organizational Profile, especially when changes have occurred among your personnel. At a minimum, your Organizational Profile should be updated on an annual basis.
     
  12. Will I need to create an Organizational Profile every year? No, once you have created an Organizational Profile, the information remains in the CGO system until such time that you request that the Department deactivate the account.
     
  13. Is there a preferred internet browser that works best with GO?
    We recommend downloading Mozilla's Firefox (http://www.mozilla.com/en-US/firefox/personal.html), Safari (http://www.apple.com/safari/) or Google Chrome (http://www.google.com/chrome) - all free internet browsers which work great with the GO system.
     
  14. Can I move back and forth within the application?
    Yes, applications can be saved at any point. Simply click the “Save and Continue” or “Save” button at the bottom of the page to save entered content. You may return to the application at any time to continue work.  The application will not be submitted for review until all required fields are completed and the “Submit” button is clicked.
     
  15. Can I save my work and return to it later?
    For security reasons, the web page will time out after 20 minutes of inactivity. To prevent any loss of information, click “Save and Continue” on the bottom of the form.
     
  16. How do I make changes to my grant form? How do I submit it? Who do I contact if I have a question or want to make a change?
    Simply sign in and select the corresponding form. Once the grant form is completed, click the “Submit” button; an email receipt with time/date stamp will be sent to the user account email. It’s a good idea to print this confirmation email and keep it with your records. Once the grant form has been submitted, it cannot be changed. All questions or concerns should be directed to the grant program administrator.
     
  17. Can I copy and paste my responses into the form?
    We encourage applications to prepare their answers and upload ahead of time.  You should compose your answers in another word processing program like Microsoft Word and then copy paste that answer into GO.  Please note, we strongly recommend first transferring this text into a text-only utility like Notepad before pasting it into the grant form. This will delete hidden formatting like website links and insure the proper capture of your text.

TIPS
  • You must complete one online application per grant request.
  • This system connects to a database through the Internet.
  • To avoid loss of data, please save your work frequently by clicking the save button
  • Some field offer additon help which can be found by clicking the question mark icon.
  • Guideline rules and requirements have not changed. However, you should review these guidelines again to ensure you are eligible to apply
  • The application questions have not changed but may have been re-arranged on the grant application flow. We recommend that you review the grant questions ahead of time and prepare your answers before you start your data entry.
  • Digital Samples Upload and Supplemental Materials Upload has been consolidated to one page.  Now you can upload artistic contracts, ein documentation and presenting season documents on the same page you you upload your digital work samples.
  • Supplemental materials notes- On certain application pages you will find supplemental materials instruction notes in blue. This will indicate what kind of supplemental materials you will need to prepare ahead of time prior to getting to the digital samples upload page.
  • File naming for supplemental materials - Prior to uploading files on the digital samples page, please name your file upload documents with your organization name, artist name and what the document is for if possible. For example when if you are uploading the artist contract you would name the contract  "OrganizationName_ArtistName_Contract.pdf"
  • Please do not hesitate to contact the WESTAF office at (303) 629-1166 if you have questions about the application or your project.